EngageNext

Privacy Policy

Thank you for choosing EngageNext, a platform by WebVijay. Your privacy is important to us.

SCOPE:

WebVijay ("we," "our," "us") offers messaging solutions through EngageNext, using a white-label product from Haptik.ai. EngageNext helps businesses manage communications effectively. By using EngageNext, you accept this Privacy Policy.

CHANGES TO THE PRIVACY POLICY:

We may update this Privacy Policy periodically. Continued use of EngageNext after changes implies acceptance.

PERSONAL INFORMATION WE COLLECT:

We collect identifiable data like name, contact details, business information, and communication logs.

• Collection: When you register or interact with EngageNext.
• Usage: For processing requests, managing transactions, customer support, compliance, and marketing (unless opted out).
• Sharing: With affiliates, service providers, and legal authorities as required.

NON-PERSONAL INFORMATION:

We collect system usage data, diagnostics, and analytics to improve EngageNext.

Cloud API:

EngageNext uses WhatsApp Cloud API by Meta, with data stored in North America and the EU.

LOCATION SERVICES:

Collected only with consent, used for performance analytics.

COOKIES:

Cookies enhance user experience. Information from cookies is treated as non-personal unless linked to identifiable data.

THIRD-PARTY SERVICES:

EngageNext integrates with third-party services like WhatsApp Business API, governed by their respective privacy policies.

ACCESS, CORRECTION, AND DELETION:

Users can request data correction or deletion at contact@engagenext.in, subject to legal retention rules.

PROCESSING OF INFORMATION:

Data processing is done by WebVijay and partners for service provision and compliance.

WAIVER OF LIABILITY:

We are not liable for indirect or consequential damages due to data loss or service issues.

QUERIES AND COMPLAINTS:

Contact our Data Protection Officer at contact@engagenext.in for privacy-related concerns.